Mzansiway ("we", "our", or "us") operates the mobile application Mzansiway and values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App or services.

Information we collect

We may collect the following categories of data:

a. Personal Information

We may collect the following categories of data:

• Full Name
• Email Address
• Phone Number
• ID number or other identifying information

b. Usage Data

We automatically collect data on how the App is used, including:

• Device IP address
• Device type, OS Version, and Browser Type
• App version and usage patterns
• Timestamps of interactions
• Diagnostic and crash data

c. Location Data

We may collect location data to optimize delivery and service offerings, such as:

• GPS Location(if permission granted)
• Approximate location derived from network signals

You can disable location services via your device settings. However, some services may be limited without location access.

d. Device Permission

The App may request access to:

• Camera: For scanning QR codes or uploading images (e.g., receipts, ID verification)
• Microphone: For voice search (optional)
• Storage: To upload/download documents, receipts, or media files

Permissions are requested only when necessary and can be managed in your device settings.

How We Use Your Information

We use your data to:

• Register and authenticate user accounts
• Provide and maintain our services
• Personalize your experience within the App
• Facilitate secure transactions
• Enable communication and customer support
• Optimize delivery (including location services)
• Monitor usage and prevent fraud
• Comply with legal obligations

Data Retention

We retain your personal data:

• As long as your account is active
• For up to 6 months after account deletion, to comply with legal obligations
• Longer if required by law or for dispute resolution

Data Sharing

We do not sell your personal information. We may share your data with:

• Authorized service providers (e.g., Blue Label, PayGate & Checkers) for payment processing, airtime top-ups, and delivery services
• Legal authorities when required by law
• Business partners under binding confidentiality agreements

Each third-party provider is vetted and compliant with data protection standards.

International Data Transfers

As our development and support teams operate globally, including in India, your data may be transferred outside your country of residence.

We ensure such transfers are safeguarded by:

• Standard contractual clauses
• Secure data transmission protocols
• Limited access principles

Data Security

We take appropriate measures to protect your data, including:

• Data encryption in transit (e.g., HTTPS)
• Secure cloud storage with restricted access
• Regular vulnerability assessments
• Authentication and session management

No method of transmission is completely secure, but we strive to protect your data using industry best practices.

Your Rights

You have the right to:

• Access your personal data
• Request correction or update of your information
• Request deletion of your data
• Withdraw consent for optional services

To exercise these rights, email us at info@mzansiway.com. We will respond within 7 business days.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. If we become aware of such data, it will be promptly deleted.

Use of Third-Party Services and Intellectual Property

We use third-party services such as Blue Label, Checkers and PayGate to enable functionality (e.g., payments, airtime, electricity purchases). Logos or trademarks used in the app may belong to those partners. We either have permission or are in the process of obtaining appropriate usage rights

Changes to This Privacy Policy

We may update this Privacy Policy as needed. Changes will be posted on this page with a revised effective date. You are advised to review it regularly.

Contact Us

If you have any questions, concerns, or data access requests, contact us:

Mzansiway
Email: info@mzansiway.com
Website: https://mzansiway.co.za
Address:
West Tower, 2nd Floor, Nelson Mandela Square
Maude Street, Sandown, Johannesburg 2146
Phone: 011 354 2082.
Time Zone: South Africa Standard Time (SAST)